The Settle-Carlisle Railway Development Company

TERMS AND CONDITIONS

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

GENERAL TERMS AND CONDITIONS

This site is owned and operated by Settle Carlisle Railway Development Company Ltd of Town Hall, Settle, BD24 9EJ If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at this address, by email at admin@settlecarlisle.co.uk or by telephone on 017683 53200.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Settle Carlisle Railway Development Company Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

6. Ticket Booking

All bookings for tickets are subject to any specific restrictions, which vary by ticket type and the specific train operator. Please note we are not a train operator. We aim to provide information and ticket-booking services for certain special event trains running on the Settle-Carlisle railway line or, on occasions, other railway lines. Specific conditions of travel will depend on the train operator; the National Conditions of Carriage will apply to any tickets issued for travel on services operated by Northern Rail Ltd. The terms of conditions of Kingfisher Railtours will apply to tickets sold for travel on trains operated by that company.
Changes, cancellations and refunds - We may be able to change the date of your ticket depending on the type of ticket and availability of alternatives. However, depending in the individual terms and conditions of the ticket (dependent upon the train operator), exchange may not be possible. Where you request a change that is not due to our breach of these terms or negligence, we will charge a maximum of £10 arrangement fee per ticket to process the change. Applications for changes may be made by contacting admin@settlecarlisle.co.uk.
We shall not be obliged to change, cancel, replace or refund a ticket where we have reason to believe that is being done so fraudulently. If you believe you have been sent an incorrect ticket or you choose not to use a ticket, you may be able to get a refund. Refunds will depend on the individual terms and conditions applicant to your ticket (as set out by the train company with which you would be traveling). Refunds may not be available on certain tickets. An administration fee (subject to a maximum of £10 per ticket) may be levied. Applications for refunds should be made to admin@settlecarlisle.co.uk.

7. Gift Vouchers

Vouchers cannot be redeemed for cash in part of whole. They can only be used for the purchase of items specified on this site and cannot be used for purchases from the Settle Carlisle Railway trolley service.

8. Ordering errors

You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process.

9. Price

The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates (where applicable) and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

10. Payment terms

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

11. Delivery charges

Postage/delivery charges vary according to the type of goods ordered and cannot be refunded.

12. Delivery

Our postage and packing charges are set out in our website. Charges shown relate to addresses within the United Kingdom (excluding the Channel Isles).
Goods will be posted to the address you specify in your order. It is important that this address is accurate.
We cannot be held responsible for delayed or lost post.

13. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

14. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

15. Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
If you have received the goods before you cancel your contract then unless, under clause 15.II, for which you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

16. Cancellation by us

16.1

We reserve the right to cancel the contract between us if:

we have insufficient stock to deliver the goods you have ordered;
we do not deliver to your area; or
one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

16.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

17. Liability

17.1

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

to make good any shortage or non-delivery;
to replace or repair any goods that are damaged or defective; or
to refund to you the amount paid by you for the goods in question in whatever way we choose.

17.2

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract

17.3

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

17.4

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

18. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at SCRDC, Railway Station, Clifford Street, Appleby in Westmorland, CA16 6TT and all notices from us to you will be displayed on our website from to time.

19. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

20. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

21. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

22. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

23. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.